opsphieBeta

Integrations

Ticketing

Turn an incident's remediations into issues in your tracker, and see them done in Opsphie when they are there. Admins connect a tracker in Settings → Integrations.

Jira

Remediations can become Jira issues, and are marked done in Opsphie when their issue is.

  1. An admin chooses Connect Jira in Settings → Integrations and approves Opsphie for a Jira Cloud site. Issues are created as whoever connects, so a dedicated Jira user works best.
  2. Pick the project remediations go to. Optionally, tick the box to also create an issue for each remediation added by reaction in Slack: it's off until you do.
  3. Optionally, give a team its own project on its page. A remediation owned by that team gets its issue there; any other goes to the org's project.
  4. On an incident's page, add a remediation to Jira as a new issue, or link it to an existing one. Unlinking leaves the issue in Jira as it is.

Admins can also turn reaction issues on or off with /inc settings, once a project is picked.

Jira tells Opsphie when issues change, through a webhook Opsphie registers and renews every day; Settings → Integrations shows until when it's set.